FUNdamentals™

According to Forrester Research, “It costs 6x - 7x more money to acquire a new client than to maintain an existing one.” It's one of several reasons why new companies fail. Today, there are businesses who struggle to deliver trustworthy, value-centric customer service because their employees lack simple relationship, business and technical proficiency.

Did you know that extensive research by Salesforce shows that:

• 64% of salespeople who fail do so because they're in the wrong job, not because they can't sell.
• 8% of consumers will pay more for products/services from a brand known to offer good service.
• After more than one bad experience, 80% of consumers would rather do business with a competitor.
• Replacing your bottom 20% of salespeople with average performers would improve sales by 20%.
• Top sales producers outperform average producers by 2:1, and low producers by 10:1.
• It takes 12 positive customer experiences to make up for just 1 negative experience.
• Over 50% of sales managers are too busy to train and develop their sales team.*
• About 85% of customers report being dissatisfied with their phone experience.
• An average company loses between 10% - 30% of its customers each year.
• 20% of the sales force delivers 80% of the revenue.

At REsults Consulting, we inspire, educate and empower professionals and companies of all sizes using our service-centric FUNdamentals^™ program, where proficiency creates profitability. You deserve better. Get REsults.