According to Forrester Research, “It costs 6x - 7x more money to acquire a new client than to maintain an existing one.” This is why many companies fail. Today's salespeople can't consistently attain, sustain and retain new or past clientele because they seriously lack the core technical, interpersonal and resiliency skills needed to build strong, loyal and reciprocal partnerships that can create significant long-term production and profits. In fact, Salesforce states:

64% of salespeople who fail do so because they're in the wrong job, not because they can't sell.
8% of consumers will pay more for products/services from a brand known to offer good service.
After more than one bad experience, 80% of consumers would rather do business with a competitor.
It takes 12 positive customer experiences to make up for one negative experience.
An average company loses between 10% - 30% of its customers each year.

At REsults Consulting, we teach FUNdamentals^™ to companies of all kinds. Many businesses today struggle to deliver trustworthy, value-centric customer service because their employees lack the relationship skills and proficient tech training needed to deliver a memorable sales experience. As Business eStrategists™, we empower our clients through service-centric training in sales, service, marketing and technology so they may create, implement and scale their own seamless, effective, efficient and profitable consumer-centric, online brand. Stop getting promises. Get REsults.

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